Liability & Insurance

Rent‑A‑Tote does not insure or provide coverage for any items stored, packed, or transported inside our totes. By renting our totes, you agree that:

• You are fully responsible for the items you place inside the totes.

• Rent‑A‑Tote is not liable for loss, theft, damage, or breakage of your personal belongings.

• You assume all responsibility for how the totes are used, moved, or transported.

Our service provides tote rental only. We do not move, lift, load, or transport filled totes under any circumstances.

 

Payment Processing

All payments, deposits, and refunds are securely processed through Square. This includes:

• Rental fees

• Delivery mileage fees

• Deposits

• Damage or replacement charges

• Refunds after tote pickup

Square provides secure, encrypted payment processing to protect your financial information.

 

Deposit Policy

A fully refundable deposit is required for every rental. Your deposit amount is based on the number of totes you rent and is designed to at minimum cover the replacement cost of the totes and lids.

Your deposit is refunded in full when:

• All totes and lids are returned

• Items are clean, undamaged, and in good working condition

• No totes or lids are missing

If any totes or lids are damaged or missing, replacement fees are deducted from the deposit.

 

Damage & Replacement Policy

To maintain safe, reliable inventory for all customers, the following replacement fees apply:

• Full tote replacement: $20

• Broken or damaged lid: $10

Damage fees are deducted from your deposit. If damages exceed the deposit amount, the remaining balance will be invoiced.

 

Delivery & Pickup Policy

Delivery and pickup are included within Rensselaer, IN.

For locations outside Rensselaer, an additional $1.50 per mile (one‑way) applies. Mileage is calculated from Rensselaer to your delivery address.

We deliver empty totes only and pick up empty totes only. We do not transport filled totes.

 

Rental Period & Extensions

Each rental package includes a set number of days. If you need more time, you may extend your rental for $25 per additional week. Extensions must be requested before your scheduled pickup date.

 

Customer Responsibilities

By renting from Rent‑A‑Tote, you agree to:

• Use totes safely and appropriately

• Keep totes protected from misuse

• Return all totes and lids in good condition

• Ensure totes are empty and accessible at pickup time

• Handle your own moving and transportation of filled totes

Failure to meet these responsibilities may result in additional fees.

 

Refunds

Refunds for deposits or adjustments are issued through Square within 3–5 business days after tote pickup and inspection.

 

Terms of Service

By using Rent‑A‑Tote, you acknowledge and accept all policies listed above. These terms ensure a smooth rental experience and protect both you and our business.